If you have any issues with your FileMaker Pro application… we can help you.
This is what we can do for you
We have first-hand experience with the frustrations business owners like yourself must go through just to get things to work the way you want them to.
We have seen and solved all these problems – fast.
Use our wealth of experience and information from complex multi layered databases controlling everything from signup, invoicing and following through to delivery to very simple stock control and lead management.
One of the biggest hurdles getting your FileMaker complete and running is development cost for the customisations your business needs.
We have solved that problem.
Talk to us today and let’s get your system running – doing what it is supposed to do – making you money and giving you accurate reporting with the click of a button.
Here is an outline of the 5 reasons why I have been contacted by business owners in the recent past. When you hear, the same challenges repeated over and over they do represent a reasonable section of the businesses in South Africa.
You know when you are in the start-up phase, you also know very quickly when you are losing customers to competitors and copycats simply under-pricing you.
What many don’t see that quick is when the business is doing better than expected. There might be some signals but you only pick them up later during the growth process.
You suddenly find yourself generating more income from a broader customer base, getting in more new customers and retaining your loyal customer base.
It is a very nice place to be.
Many businesses become successful by providing excellent, personalized customer service, and by meeting their customers’ needs efficiently and on time. But as your business grows, you have less time for those same customers, or they are suddenly dealing with new staff you have hired to handle the increased business.
The problem arises when you are increasing volumes but still working on systems that are not up to the task of dealing with these volumes.
This is where things go horribly wrong, very fast.
The best thing you can do for your customers and for your business is to manage your information with accuracy, efficiency, and ease. The less time you must spend making sure customer data is up to date and accurate, the more time you can spend making sure the customer is happy.
To help your business grow, you need data and history. For instance, who is buying your products and services, who is not, and why.
A good business system such as Filemaker Pro will help you gather the information you need to do proper analytics over time. Questions that can be easily answered with a good database system include
Who was my biggest customer last year?
Who is likely to take that spot this year?
What did they buy?
What didn’t they buy?
Do you need to call them and have a talk about that?
How are your sales vs. last year?
Your database system should be able to provide you with this data at any time. Businesses grow because people want what you have, they know you have it, and they know you can successfully deliver it to them at a reasonable price.
When was the last time you said to yourself, “it sure is nice having all this spare time.” In today’s world, time is a valuable commodity, and the adage, “time is money” has never been truer.
But let’s coin a new phrase: “efficiency makes time.”
Are you typing or writing the same information over and over?
If so, this is a key area where a new system will be of enormous help. A properly designed business system will never ask you to type what it can look up itself.
Plus, if you have the same data entered differently in two places, you now have to decide which one is up to date and which one is wrong. Your new system will store a piece of data — like an address — once, and use it many times.
Many small companies operate with nothing more than anecdotes to help them make decisions. Imagine a staff meeting: “Last week, we had a customer call and say he received his shipment late.” To which someone else pipes up, “Yeah, that happened to me once, too.” A few more affirmations later, and late shipments look like a real problem.
If you had a database system tracking your customer complaints, you might see that while yes, late shipping has happened occasionally, five incidents over 6 years don’t deserve much attention, while the thirty wrong items shipped this year, of which your staff were reluctant to fill you in, are far more important.
If your top salesman is bringing in the business, you hardly want to get in his way. If your night foreman always meets or beats the production deadline, you can hardly argue with how the job gets done. Right? Nope.
When your foreman walks off the job, or your salesman suddenly seems to be having a hard time explaining how he calculated his commission, having a system in place that is transparent and follows a clear set of rules and procedures will make it possible to roll with the punches.
There are many ways a good business database system achieves high return on investment. Time savings, a reduced error rate, better communication, better management reporting, and better customer service are some of those ways. Businesses rely on growth, but growth relies, in turn, on having a sound infrastructure based on good, well-organized information. This begins with a solid business database system like Filemaker Pro.
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